Responsible Gaming at IncaSpin Casino

Our Commitment to Safe Play

We at Inca Spin Casino operate under the licence issued by the Tobique Gaming Commission (Online Gaming Licence No. 0000058), and we take our regulatory obligations seriously. Responsible gaming is not a checkbox for us — it is a core part of how we run our platform. Our team continuously monitors gameplay patterns, and we actively encourage players to use our self-management tools before any issue arises.

At IncaSpin, we enforce a strict minimum age policy. You must be at least 18 years of age to register an account and play on our platform. By creating an account, you confirm that you meet this requirement. We reserve the right to request age verification documents at any time, and we will suspend access to any account where underage gambling is suspected.

Tools We Provide to Help You Stay in Control

We offer a full suite of responsible gaming tools that you can access directly from your account. These tools are available to all registered players, and we encourage you to use them proactively — not just when a problem has already developed.

Deposit Limits

At Inca Spin, you can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, it takes effect immediately and cannot be increased without a cooling-off period. Reducing your limit, however, is applied right away. This gives you meaningful control over how much money you bring to our platform within any given timeframe.

Session Time Limits and Reality Checks

We encourage you to set session time limits to avoid losing track of how long you have been playing. Our platform supports reality-check notifications that remind you how much time has passed during your gaming session. Taking regular breaks is a healthy habit, and our tools are here to support that.

Cooling-Off Period

If you feel you need a short break from gaming, you can activate a cooling-off period on your Inca Spin account. During this period, you will not be able to log in, deposit, or play. Please note that an important clause in our terms applies here: if you are in a cooling-off period at the time of a win, no prize will be awarded. We ask all players to read and understand this condition before activating the tool.

Self-Exclusion

Here at IncaSpin Casino, we offer full self-exclusion for players who feel they need a longer or permanent break from gambling. Self-exclusion can be requested for defined periods or on an indefinite basis. Once active, we will make every reasonable effort to ensure that you cannot access your account, and we will suspend all marketing communications to you during the exclusion period.

Account Closure

If you wish to close your account permanently, our support team is available 24/7 to assist you. You can reach us via live chat at any time or by emailing us at support@incaspin.com. We will process your request promptly and ensure that your data is handled in accordance with our privacy policy.

Recognising Problem Gambling

We want every player on the IncaSpin platform to be aware of the signs that gambling may be becoming harmful. If you recognise any of the following in yourself or someone close to you, we urge you to take action and reach out for help.

• Spending more money on gambling than you can afford to lose
• Chasing losses in the hope of winning back what you have spent
• Neglecting work, family, or social obligations because of gambling
• Feeling anxious, irritable, or restless when you are not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about how much time or money you spend gambling
• Using gambling as a way to escape from stress, depression, or other personal problems
• Feeling unable to stop or cut down even when you want to

Recognising these signs is the first and most important step. At Inca Spin, our team is trained to identify unusual patterns of play and we may proactively reach out to players if we have concerns. We will never judge you — our goal is simply to make sure that our platform remains a safe space.

External Support Organisations

We at IncaSpin strongly encourage any player who is struggling with gambling-related issues to seek help from professional support organisations. These services are confidential, free of charge, and staffed by trained specialists.

These organisations offer one-to-one counselling, helplines, online chat support, and self-assessment tools. We actively encourage our players to explore these resources regardless of whether they believe their gambling has become problematic. Prevention is always better than intervention.

Protecting Vulnerable Players and Minors

At Inca Spin, we take the protection of minors with the utmost seriousness. Our platform is strictly for adults aged 18 and over. We recommend that parents and guardians use parental control software to prevent underage individuals from accessing online gambling sites. Trusted solutions include tools such as Net Nanny, Cyberpatrol, and Gamblock.

We also ask that you keep your account credentials — your username and password — private and secure at all times. Never share your login details with minors or with anyone else. If you suspect that a minor has accessed your account, please contact our support team immediately at support@incaspin.com.

Responsible Gaming and Bonuses

We want to be fully transparent about one important aspect of our platform: our bonus terms include a clause stating that if you are in a cooling-off period at the time of a win, no prize will be awarded. This is a condition you should understand before activating any responsible gaming tool. At IncaSpin Casino, we believe players deserve complete clarity, and we encourage you to read all relevant terms carefully before making use of our self-restriction options. You can find more details about promotions and wagering conditions on our IncaSpin bonus page.

Additionally, when a bonus period ends with wagering requirements unmet, all bonus funds and winnings derived from those funds are voided. We mention this because responsible gaming also means understanding the financial mechanics of the games and offers you engage with. Informed players make better decisions.

Our Dispute Resolution Process

If you have a concern or complaint related to responsible gaming — or any other matter — we encourage you to contact our support team first. Our 24/7 live chat and email support at support@incaspin.com are your first point of contact. If a dispute cannot be resolved directly, you may escalate your case to our alternative dispute resolution provider at disputes@egis-adr.com.