IncaSpin Casino Privacy Policy

At IncaSpin, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our website at incaspin.com. We operate under the laws and regulations applicable to Legasta Technologies SRL, a company incorporated under the laws of Costa Rica, company number 3-102-921383, registered address Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Thirty Three Five. Our IncaSpin Casino platform is licensed by the Tobique Gaming Commission under online Gaming Licence No. 0000058. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

When you register and interact with our Inca Spin platform, we collect several categories of personal data. This includes information you provide directly to us during account creation, as well as data we gather automatically through your use of our services.

Personal Information You Provide

• Your full name, date of birth, and contact details including email address and phone number
• Your residential address and country of residence
• Username, password, and account credentials used for your IncaSpin login
• Payment information, including card details, e-wallet account data, and cryptocurrency wallet addresses
• Identity verification documents such as government-issued ID, passport, or proof of address
• Any promotional or bonus codes you submit, including your IncaSpin bonus code or promo code entries
• Communications you send to us via support@incaspin.com or our live chat service

Information We Collect Automatically

• Your IP address, browser type, device type, and operating system
• Pages visited, time spent on our platform, and clickstream data
• Login activity, session duration, and frequency of visits to our IncaSpin casino app or web platform
• Transaction history, including deposits, withdrawals, and gaming activity
• Geolocation data to verify your eligibility to play and ensure compliance with our restricted countries policy

2. How We Use Your Information

At IncaSpin Casino, we use the information we collect for a range of legitimate purposes related to the operation of our services. Our use of your data is guided by applicable data protection principles, and we only retain information for as long as it is necessary to fulfil the purposes outlined in this policy.

• To create and manage your player account and verify your identity
• To process your deposits and withdrawals securely and efficiently
• To deliver bonuses, free spins, and promotional offers, including your Inca Spin free spins or IncaSpin no deposit bonus where applicable
• To operate our loyalty programme, VIP Club, and gamification features including Missions, Wheel of Fortune, and Tournaments
• To ensure compliance with anti-money-laundering (AML) requirements, including our 3x playthrough rule on active deposited amounts
• To detect, prevent, and investigate fraud, bonus abuse, and other prohibited activities
• To personalise your experience and recommend games or promotions relevant to your preferences
• To respond to your support enquiries via live chat or email
• To send you marketing communications where you have provided consent
• To fulfil our legal and regulatory obligations under our gaming licence

3. Legal Basis for Processing

Our IncaSpin platform processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform the contract between you and us when you register, deposit, wager, and withdraw funds
• Legal obligation: We are required to process certain data to comply with AML regulations, responsible gambling obligations, and our licensing requirements under the Tobique Gaming Commission
• Legitimate interests: We process data to protect the integrity of our services, prevent fraud, and improve our platform
• Consent: Where required, we rely on your explicit consent, particularly for marketing communications

4. Sharing Your Information

We at IncaSpin Casino do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Payment processors: We share necessary financial data with providers such as Visa, Mastercard, Skrill, Neteller, Jeton, and cryptocurrency payment facilitators to process your transactions
• Game providers: Certain technical data may be shared with our software partners, including Amatic, BetSoft, Endorphina, Microgaming, BGaming, and other providers whose games appear in our library, to ensure correct game functionality and geo-restrictions are applied
• Identity verification and AML service providers: We share data with third-party verification providers to confirm your identity and comply with our regulatory requirements
• Regulatory authorities: We may be required to disclose information to the Tobique Gaming Commission or other competent authorities upon lawful request
• Dispute resolution: In the event of a complaint or dispute, relevant data may be shared with our approved ADR provider contactable at disputes@egis-adr.com
• Legal proceedings: We may disclose your data where required by law, court order, or to protect the rights and safety of our platform and users

5. Cookies and Tracking Technologies

Our Inca Spin website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and deliver relevant content. Cookies are small text files stored on your device when you visit our platform. We use the following types of cookies:

• Essential cookies: Required for the basic operation of our platform, including your IncaSpin casino login session and navigation
• Analytical cookies: Help us understand how players interact with our site so we can improve performance and user experience
• Functional cookies: Remember your preferences such as language selection — our platform supports 28 locales including English, Suomi, Deutsch, Français, Polski, Italiano, and more
• Marketing cookies: Used to deliver targeted promotions relevant to your interests, subject to your consent

You may manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our IncaSpin app and website.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. At Inca Spin, we are required to maintain certain records, including transaction histories and identity verification documents, for a minimum period following account closure in accordance with applicable AML and gaming regulations. When data is no longer required, we securely delete or anonymise it.

7. Your Rights

Depending on your country of residence, you may have the following rights in relation to your personal data held by our IncaSpin Casino platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restriction: You may ask us to limit the way we use your data in specific situations
• Right to data portability: Where applicable, you may request your data in a machine-readable format
• Right to object: You may object to certain types of processing, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@incaspin.com. We will respond to your request within the timeframe required by applicable law.

8. Responsible Gambling and Data Use

We at Inca Spin take responsible gambling seriously. We use your account data — including deposit history, wagering patterns, and session duration — to identify signs of problem gambling and to apply the protective tools available on our platform, such as cooling-off periods and self-exclusion options. Please note that if you are in an active cooling-off period at the time of a win, no prize will be awarded in accordance with our terms. We process this data under our legal obligation as a licensed operator and in your best interest as a player.

9. Security of Your Data

Our IncaSpin Casino platform implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encryption of payment data, secure server infrastructure, and strict access controls for our staff. While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be completely secure, and you use our services at your own risk in this regard.

10. International Data Transfers

As Inca Spin operates internationally and serves players across multiple jurisdictions — including Australia, Canada, New Zealand, Norway, Finland, and many other territories — your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we apply appropriate safeguards to ensure your data is protected to a standard consistent with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently. This Privacy Policy applies solely to data collected and processed by our IncaSpin platform at incaspin.com.

12. Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided us with personal data, we will promptly close the account and delete all associated information. Registration on our platform requires confirmation of being 18 or older.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the nature of our services. When we make significant changes, we will notify you via email or through a prominent notice on our IncaSpin Casino website. Your continued use of our platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to reach out to us. You can contact our support team at any time via live chat available 24/7, or by writing to us at support@incaspin.com. For dispute-related matters, you may also contact our approved ADR provider at disputes@egis-adr.com. We are here to help and will do our best to address your enquiry promptly.